Sharing does not take the right text or picture

If sharing does not take the image or text you defined, please check this troubleshooting guide.

If those points did not work, please raise a support ticket (at the top of the plugin’s settings page).

Updating of plugin does not work

If you try to update the plugin and get the error message…

“An error occurred while updating USM Premium: Could not create directory. Ultimate-Premium-Plugin/css/images”

…then the reason is most likely a permission issue on your server. Please give 755 permission to the plugin folder (or ask your server team / hosting company to do so).

I have other issues (after plugin has been activated)

Please open a support ticket by clicking here.

How do I install the plugin?

Please have a look at this installation guide.

How long is a license valid?

If you buy the plugin now you can use it for lifetime (without paying again). Support and updates are limited to six months, however the plugin will not be disabled after that period, so you can just keep using it.

Can I use the plugin on several websites?

One license is only for one site because support is included, and providing support for one license over multiple sites wouldn’t be economical for us. However: we offer nice discounts of 20% for the second and following purchases.

To benefit from those discounts, please contact us after you purchased your first license.

If I don’t like it, can I get a refund?

We offer a 14 day refund policy – no question asked.

After uploading the zip-file, the plugin crashes or shows an error message and / or “Please try again”

This points to your server having low limits with respect to permitted upload times. Please set the values in the php.ini file to 90 for “max_execution_time” and to 48MB for “post_max_size”.

If you do not know how to do it, please contact your server support / hosting company for that (we would do it ourselves for you, but we cannot do it, it is a server thing).

Alternative ways to upload the plugin:

A. With File Manager plugin, see more info here.

B. Via FTP:

1. Unzip the plugin on your computer, which will uncompress all files. They will most likely be in a folder whose name is the same as the name of the plugin.

2. Upload that plugin’s folder via FTP to your website’s wp-content/plugins/ directory. Once it is there, you will be able to install the plugin from your plugins admin page when logged in.

See some training on FTP

The plugin starts uploading, but seems to be stuck

Please ensure that you are actually uploading the zip-file you received after downloading.

On Mac sometimes the file gets unzipped automatically. In this case, either zip it again (right click on the folder and select “compress”) or prevent the automatic unpacking by your Mac, see here.

I see “Fatal error: Cannot redeclare DISPLAY_ULTIMATE_PLUS()…”

This error message points to the fact that you still have the PLUS plugin installed. Please delete it, and then try to install the Premium Plugin again.

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